You’re at work and a function on your computer stops working. You send in a help desk to the IT staff and wait and then wait some more. Sound familiar? This is a common practice among businesses. The problem is, when you’re running a business, there is nothing worse than low productivity. Broken, infected or faulty devices are the fastest way to lose productivity.
What if there was a way for IT support to be efficient, flexible and affordable? Good news, there is! With remote computer repair service your IT support can be fast and affordable.
Remote computer repair service allows for IT professional to fix and repair any computer problems you’re having while you sit at your desk and they stay at there. There is no wait when repairs are needed. There are a few different ways to use remote computer repair services.
The first is way to use remote computer repair services is to simply give the technician access to your computer through the internet. Once the technician is granted access, they will have complete control over your computer. They will be able to find and repair the problem. The second way is to share screens with the technician. In this process, both of you will be able to see the screen but you will have control over the computer. Through direction from the technician, he/she will guide you through repairing the computer yourself.
Remote computer repair service can happen from any location. Meaning, while I am sitting in Toms River, NJ, I can be repair your computer that is located in Florida. So how can this help your business?
Efficiency
Instead of waiting for a help desk request to go through your IT department, you can simply call your technician and fix the problem immediately. This increases the efficiency of the repair process as well as the technology. With remote services, there are no appointments, travel, or downtime. They are particularly helpful if you have remote employees because problems can be fixed immediately. Additionally, this allows your business productivity to stay as efficient as possible.
Education
When the share screen option is used, you are fixing the problem yourself. This gives you and your employees more knowledge about technology and your device. This means when small problems need to be fixed or problems reoccur, over time, you and your staff will have the knowledge to fix the problem yourself.
Flexibility
Your technician is only a phone call away. You can call them up whenever you need them to get help with a problem. Additionally, many businesses have implemented “bring your own device” policies. An in-house IT staff could have problems with these because they don’t have in depth knowledge of each device. A remote repair service technician will be able to help you with any device you are using.
Cost
When you chose to use remote computer repair services, you no longer need an in house IT department. This is a great option for businesses that don’t need full time IT staff. You can save money by not hiring a full time technician – no salary, benefits, and sick days. With a remote computer repair service technician, you use them when you need them and pay them on an as needed basis.
Solve all of your technology problems and give remote computer repair services a try. It’s a new way to manage multiple devices and quickly repair problems. It can be really helpful when it comes to business productivity. For help getting started with remote computer repair services, give us a call anytime.