In the digital age, IT knowledge and support is paramount to running a business. However, not every company has the resources to hire an in-house IT person. This is where managed IT services come in. By hiring an experienced IT company for remote support and managed services, a business can protect it’s digital assets without the overhead of hiring a full-time employee. For something as important as managed IT services, your business will need an experienced provider. By doing some research, you can learn who is the right company for the job.
IT Company History
Due to their efficiency and affordability, managed IT services have become a quickly growing trend among small businesses. This has led many IT companies previously focused on other services to join in without the proper experience. To find a more experienced managed IT provider, look into a company’s history. Hire an IT company with an IT services pedigree and a track record of strong client retention.
Look at company reviews on Google My Business and Yelp to see whether the consultants are knowledgeable and understand what it takes to keep your business up and running. It is also a good sign if an IT company has a predictable IT pricing model. This way you can plan a budget and avoid surprise charges.
Command Center
Managed IT is a comprehensive service that includes backend data security, proactively updating security patches, being responsive to the demands of the market, scheduling maintenance, network monitoring, reporting and help desk support. Although these are all remote services, the command center of an IT company is important.
Look for an IT company with a professional, fully-staffed command center. If you hire someone working out of their home, they could be scrambling to keep things afloat for the benefit of low overhead. No business can afford network downtime – you need a company that can handle the needs of your business.
Back-end Solutions
A dependable IT company shouldn’t be dependent on third party support for hardware and software solutions like firewalls and disaster recovery. A good managed IT services provider will have direct backend access.
Over-Pitching
There are many potential IT services a company can have managed, some more necessary than others. You should always be weary of an IT company that tries to pitch every possible computing need as a managed IT service. Some IT solutions have variable costs and in some cases, are better off being approached on a case-by-case basis. The essential services should solve pressing issues and have predictable costs.
Clear Explanation of Services
Businesses typically hire a professional for managed IT services because they aren’t exactly technology experts themselves. Without a background in IT, it can be difficult determining what services your business needs and what each entails. A dependable IT company will offer a clear explanation of their services and how much they cost. Make sure their business proposal includes fixed IT spending as well as approved variable IT spending when needed. If an IT company details exactly what you are getting from your investment, they are more likely to be trustworthy.
Hiring a Dependable IT Company
If you are going to hire a company for managed IT services, make sure that they are respected, qualified and trustworthy. Your business depends on it. Bay Computing & Consulting Services’ expert technicians are ready to provide the best IT support available. Bay CCS provides a wide range of services that will keep your company both on track and online. Whether you need support now or long term, contact Bay Computing & Consulting Services today for the very best in IT.
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